Senior Technical Team Lead
3 days ago
Cummins Sales and Service Singapore PTE. LTD. offers a competitive salary of SGD 120,000 - 180,000 per annum for this Senior Technical Team Lead - Mechanical Engineering position.
We are seeking a highly skilled and experienced Senior Technical Team Lead - Mechanical Engineering to join our team in Tuas, Singapore. This role will require you to lead and manage a team of technicians in providing technical support and solutions to customers.
The ideal candidate will have significant field service work experience, expert-level knowledge of engine products, and excellent customer service skills. You should also be able to provide technical advice and coaching to more junior technicians, write and speak fluent English, and possess leadership skills with at least 3 years of experience.
Job DescriptionThis is an onsite role that requires travel within Singapore. The successful candidate will report to the Service Operations Manager and work closely with the Service Supervisor to ensure prompt and efficient attention to customer needs.
Responsibilities- Establish and develop productive customer relationships
- Apply specialized tools and follow documented procedures to diagnose and complete complex repairs
- Perform preventative maintenance activities on engines and related components in the field
- Escalate unresolved issues to product specialists or supervisor
- Coach and develop technicians and/or apprentices, transfer knowledge and experience to others
- Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents
- Trained Engine Technician (preferred)
- Vocational diploma from relevant technical institution
- Locally valid driving permit, Class 3 and above
- Significant field service work experience
- Expert-level knowledge of and/or experience with engine products
- Customer service experience
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