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Senior Debt Recovery Specialist

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Singapore beBeeDebtRecovery Full time $100,000 - $120,000

As a specialist in debt recovery, your main responsibility will be to accurately document all collection activities and maintain detailed records of interactions with customers.

You will handle escalated customer inquiries and complaints with a focus on resolving issues promptly and professionally. In this role, you will work closely with internal departments, including legal and finance, to escalate unresolved issues and recommend further actions as necessary.

It is essential to comply with all legal requirements and company policies related to debt collection practices. To excel in this position, you must achieve monthly and quarterly collection targets set by management. Additionally, providing regular reports and updates on collection activities, outstanding debts, and customer interactions is crucial.

Continuous updating of knowledge regarding industry trends, regulations, and best practices in debt collection is also vital for success in this role.


Requirements:
  • A minimum of 12 years of experience in debt collection or a similar role is required.
  • Previous experience in debt collection, particularly handling both consumer and commercial debts, provides valuable expertise in managing overdue accounts effectively.
  • Experience in handling different types of debt (consumer and commercial) is preferred as it enhances the ability to tailor collection strategies based on the specific nature of the debt and customer profile.

Skills:
  • A strong understanding of debt collection practices and techniques is necessary.
  • Excellent negotiation and persuasion skills are vital for successful debt recovery.
  • The ability to handle difficult conversations with empathy and professionalism is crucial.
  • Strong communication skills, both verbal and written, are essential for effective customer interactions.
  • Good analytical and problem-solving abilities are required to navigate complex debt collection scenarios.
  • Persistence and resilience in dealing with challenges are key attributes for following up with customers, overcoming objections, and achieving positive outcomes in debt recovery.
  • Attention to detail and accuracy in documenting collection activities is important.
  • Knowledge of legal regulations and compliance related to debt collection is essential to ensure adherence to legal requirements and company policies.
  • The ability to work independently and as part of a team is necessary for managing daily collection activities and collaborating effectively with internal departments.
  • Proficiency in using collection software and MS Office tools is advantageous for tracking and managing accounts receivable, as well as for reporting and documentation purposes.

Benefits:
  • Salary and incentives
  • Statutory benefits include PF/ESIC coverage