Senior Officer/Manager Cash Operations Management

2 days ago


Singapore MyCareersFuture Full time

Job Summary

We are seeking a highly skilled and experienced Senior Officer/Manager Cash Operations Management to join our team at MyCareersFuture. As a key member of our organization, you will be responsible for ensuring the highest standard of service delivery to our customers.

Key Responsibilities

  • Monitor and respond to incoming customer inquiries and issues in a timely and accurate manner.
  • Maintain confidentiality of customer data and ensure compliance with department standards.
  • Identify and resolve customer complaints and issues, and complete necessary documentation.
  • Ensure knowledge is up-to-date by participating in individual and team trainings, meetings, and reading information posted in the Contact Centre's knowledge management system.
  • Stay abreast with current issues in the banking environment and competitors' innovations.

Requirements

  • Degree/Diploma in any discipline.
  • Experience in Call Centre, Banking, or Customer Service environment will be an advantage.
  • Possess a positive mindset, a CAN-DO attitude, and passion to deliver quality customer service.
  • Possess excellent communication, interpersonal skills, and work etiquette.
  • Possess good command of written and spoken English.
  • Good analytical skills and passion for working with numbers.
  • Resourceful, proactive, results-driven, attentive to details, and a good team player.

What We Offer

At MyCareersFuture, we offer a dynamic and fast-paced work environment, opportunities for growth and development, and a competitive salary package.



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