Banking IT Director

6 days ago


Singapore DBS Bank Limited Full time
Key Challenges and Opportunities

The successful Banking IT Director will face numerous challenges and opportunities. These include:

  • Driving down the number of digital bank incidents occurring, through understanding of incident root causes, and developing a holistic view of any persistent incident trends
  • Maintaining a robust understanding of digital banking journeys & processes to ensure seamless delivery of services
  • Leading a team that monitors, manages and escalates on potential significant / major incidents impacting Digibank MB / IB
  • Fostering a culture of collaboration and continuous improvement within the team
  • Developing and maintaining relationships with key partners; Technology, Front Liners, GSMC on customer communications & recovery, if applicable

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