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Market Data Technical Advisor

2 weeks ago

Singapore Bloomberg L.P. Full time
About the Department

The Bloomberg Financial Solutions department is responsible for delivering exceptional support to our clients, ensuring their success and satisfaction.

We have a dedicated team of professionals who work tirelessly to understand our clients' needs and deliver personalized solutions.

Our department is comprised of several key pillars: sales, service, operations, culture, and brand.


Role Requirements
We're seeking a talented individual to join our team. As a technical advisor, you'll work closely with clients and internal teams to resolve issues and improve our services.About Your Responsibilities

You'll collaborate with technical and market data contacts at client firms to help resolve and prevent issues that may impact their businesses.

You'll handle escalations to internal Bloomberg groups such as Network Operations, Global Data, Data Feed teams, Implementation and Engineering.

You'll take ownership of questions and technical issues reported by clients and provide direct support using telephone, ticket systems & email, and in-person when feasible.

You'll actively troubleshoot to recreate reported customer issues on internal, client simulated and test system environments or by carrying out diagnostic work on the clients' own test/UAT systems.

You'll identify opportunities to implement and drive adoption of self-service solutions to meet client needs.

You'll maintain the health and availability of our systems through alerting, monitoring, capacity management, instrumenting, and reporting.

You'll partner with sales and account management to build and strengthen client relationships.


Your Skills and Qualifications
  • 3+ years of experience in a client-facing position within a financial services or financial technology organization
  • Experience supporting financial markets technology products, such as market data feeds, reference data products, desktop or trading solutions
  • Business-level proficiency in written and spoken Mandarin Chinese
  • A curiosity and interest in financial market data products (e.g. market data and/or reference data)
  • An analytical and problem-solving mindset
  • A passion and ability to provide best-in-class customer service
  • Strong multitasking skills and the ability to maintain a professional demeanor when handling complex and time-sensitive issues
  • Ability to derive requirements from stakeholders via email, meetings, and conference calls
  • Exemplary presentation and communication skills in English
  • Demonstrated continuous career growth within an organization
  • Bachelor's degree or degree-equivalent qualifications