Robotics Technical Specialist

2 weeks ago

Singapore beBeeRobotics Full time $40,000 - $60,000
Job Description:

We are seeking a highly skilled and motivated individual to fill the role of Service Technician. This is an exciting opportunity for someone who is passionate about robotics, technical support, and providing exceptional customer service.

The successful candidate will be responsible for deploying and setting up robots at new customer locations, ensuring high-quality performance and stable daily operation. They will also provide onsite support, preventive maintenance, and troubleshooting services as needed.

In addition, they will train customers on how to use and maintain our cleaning robots, certify them for proper operation, and address technical inquiries in a timely and effective manner.

The ideal candidate will possess excellent problem-solving skills, be proactive, and have a strong work ethic. They will also be self-sufficient, independent, and able to work effectively in a dynamic environment.

Key Responsibilities:

  • Deployment: Commission and set up robots at new customer locations or job sites, ensuring high-quality performance and stable daily operation.
  • Servicing: Travel to customer sites as needed for onsite support, preventive maintenance, and troubleshooting services.
  • User Training: Train customers on how to use and maintain our cleaning robots, and certify them for proper operation.
  • Remote Support: Address technical inquiries, quickly identify issues, and troubleshoot robot malfunctions to ensure minimal downtime and maintain customer satisfaction.
  • Cross Team Collaboration: Work with internal teams to address and solve robot issues, both on-site and for factory returns. Collect feedback to help improve the product and share insights with the R&D team.
Required Skills and Qualifications:

Education:

  • Diploma/Degree in Mechanical, Electrical, Electronics, Mechatronics, or a related field preferred.

Experience:

  • 2-3 years in technical support or servicing, in robotics or automation.

Skills:

  • Excellent problem-solving skills
  • Proactive approach
  • Strong work ethic
  • Self-sufficiency
  • Independence
  • Ability to work effectively in a dynamic environment
Benefits:

Our company offers a dynamic and supportive culture that values initiative, leadership, and continuous improvement. We provide extensive on-the-job training and encourage career growth and learning. As a Service Technician, you will have the opportunity to work with cutting-edge technology, make decisions, and directly impact company success.

Others:

If you are a motivated and results-driven individual who is passionate about robotics and technical support, we encourage you to apply for this exciting opportunity.

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