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Biotechnology Service Specialist
1 week ago
As a Biotechnology Service Specialist, you will report to the Senior Customer Operations and Support Manager (APAC) and play a vital role within the Bioproduction Group. This customer-oriented position involves driving order completion and facilitating the seamless execution of catalog and custom orders, supporting Sales, Operations, and Product Management.
Responsibilities:
- Work with interfacing functions to ensure timely and accurate processing and delivery of orders.
- Serve as the customer advocate throughout internal processes.
- Troubleshoot, advance, and resolve issues and risks that could compromise customer commitments.
- Communicate action plans and resolutions to customers promptly.
- Run reports, analyze data, develop presentations, support, and participate in continuous improvement initiatives.
- Work closely with Internal/External customers to accurately capture purchase order requirements.
- Meet Bioproduction business objectives regarding timely, complete delivery, Customer Allegiance scores, and revenue targets for assigned accounts.
Minimum Requirements/Qualifications :
Requires BS/BA, or Diploma with 3+ years of customer facing environment (biopharma/biotechnology industry preferred)
The successful candidate is intellectually curious, results-oriented, with strong skills in written and verbal communications, interpersonal cross-functional team-based interaction, organizational and detail orientation, analytical, planning, problem-solving, and the basics of project management methodologies.
