Data Centre Engineer

3 weeks ago


Singapore NTT SINGAPORE PTE. LTD. Full time
About the Role:

As a Data Centre Engineer with NTT SINGAPORE PTE. LTD., you will play a vital role in ensuring the smooth operation of our clients' infrastructure. Your responsibilities will include configuring, installing, testing, and maintaining assigned infrastructure at client sites. Additionally, you will ensure that all software components are installed and configured according to client requirements.

Key Responsibilities:
  • Configure and install infrastructure at client sites.
  • Ensure software components are installed and configured according to client requirements.
  • Identify and log problems and errors in a timely manner.
  • Liaise with stakeholders to expedite diagnosis and resolution of errors and problems.
  • Investigate second-line support calls and identify root causes.
  • Respond to and diagnose alerts and escalate to L3 Field Engineer when necessary.
  • Update incident records with progress and resolution details.
  • Ensure efficient and comprehensive incident resolution.
  • Apply tools and techniques to track, log, report on, and correct configuration items, components, and changes.
  • Investigate problems in systems, processes, and services and assist with implementing agreed remedies and preventative measures.
  • Provide second-line remote and onsite technical support.
  • Report and escalate issues to 3rd party vendors if necessary.

Requirements:
  • Good communication skills, both verbal and written.
  • Ability to plan activities and projects well in advance.
  • Ability to maintain a positive outlook at work.
  • Ability to work well in pressurized environments.
  • Ability to work hard and put in longer hours when necessary.
  • Ability to apply active listening techniques.
  • Ability to adapt to changing circumstances.
  • Ability to prioritize client needs and create a positive client experience.

Desired Qualifications:
  • Bachelor's degree or equivalent in Information Technology or Computing.
  • Professional-level certification in Data Centre technologies.
  • Professional-level certification in Networking technologies.

Additional Information:
  • Basic understanding of Network routing and switching.
  • Moderate experience in Data Centre technologies.
  • Moderate experience in technical support.
  • Moderate experience in diagnosis and troubleshooting.
  • Moderate experience in providing remote support in Data Centre and Storage technologies.
  • Moderate experience in relevant technologies such as VMware vCenter Server and ESXI, Netapp AFF / FAS, Dell Poweredge, HP Proliant, Microsoft Windows Server, RHEL / Ubuntu Linux.


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