Career Opportunity: Customer Service Liaison

3 days ago


Singapore beBeeCustomerService Full time $4,000 - $6,000

Job Title:

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Career Opportunity: Customer Service Liaison

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The role of a Customer Service Liaison is multifaceted and involves working closely with customers and field engineers to plan and coordinate preventive maintenance schedules. Key responsibilities include:

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  • Developing and implementing effective preventive maintenance strategies.
  • Escalating non-compliance issues to senior management for prompt resolution.
  • Coordinating the dispatch of field services engineers and assigning service orders based on expert advice from field specialists or team leaders.
  • Preparing accurate billing for completed tasks.
  • Generating detailed reports using Excel, including vlookup and pivot table analysis.
  • Providing exceptional customer support via phone calls and registering customer interactions in the service management system according to established call management procedures and quality standards.
  • Performing additional duties as assigned by supervisors.
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Requirements:

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  • Demonstrated proficiency in communication and interpersonal skills.
  • At least 2 years of relevant experience in customer-facing roles.
  • Strong proficiency in SAP, Microsoft Office applications, and advanced Excel skills, particularly in pivot tables and vlookup functions.
  • Able to multitask effectively in fast-paced environments.
  • Possess a positive attitude, eagerness to learn, and ability to collaborate within a team.


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