IT Support Specialist

2 weeks ago


Singapore SINGAPORE COMPUTER GUYS PTE. LTD. Full time
About the Role

We are seeking a highly skilled and resourceful IT Support Specialist to join our team at SINGAPORE COMPUTER GUYS PTE. LTD. as a Technical Service Provider. As a System Maintenance Expert, you will be responsible for providing top-notch IT support to our customers, ensuring their systems are running smoothly and efficiently.

Key Responsibilities
  • Provide Level 1 / 2 IT support to end users (onsite / remotely)
  • Provide front-line IT support to employees via walk-ups, tickets, and MS Teams
  • Maintain accurate ticketing processes and asset management tracking records
  • Provide emergency requests / VVIP support outside of business hours
  • Monitor, troubleshoot, and repair IT hardware and software
  • Handle hardware and software sourcing / purchasing
  • Write and update technical documentation for end users and the IT team
  • Assist in Projects / Audits based task given by the IT team
  • Liaising with 3rd party vendors
Requirements
  • Minimum 2 years of experience providing IT support in a corporate environment
  • Experience in supporting and troubleshooting Windows 10, MS Office, Windows Server (ADFS/LDAP/WSUS) in a business environment
Preferred Qualifications
  • Highly disciplined and productive when working independently
  • Takes initiative to identify gaps and develop solutions to close the gaps
  • Good in follow up and follow through to complete tasks
  • Powershell / CMD Line Scripting
  • Deployment Knowledge (SCCM/Intune/Custom Imagings/Software Centers)
  • Windows Server Knowledge


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