IT Support Specialist
2 weeks ago
We are seeking a highly skilled and resourceful IT Support Specialist to join our team at SINGAPORE COMPUTER GUYS PTE. LTD. as a Technical Service Provider. As a System Maintenance Expert, you will be responsible for providing top-notch IT support to our customers, ensuring their systems are running smoothly and efficiently.
Key Responsibilities- Provide Level 1 / 2 IT support to end users (onsite / remotely)
- Provide front-line IT support to employees via walk-ups, tickets, and MS Teams
- Maintain accurate ticketing processes and asset management tracking records
- Provide emergency requests / VVIP support outside of business hours
- Monitor, troubleshoot, and repair IT hardware and software
- Handle hardware and software sourcing / purchasing
- Write and update technical documentation for end users and the IT team
- Assist in Projects / Audits based task given by the IT team
- Liaising with 3rd party vendors
- Minimum 2 years of experience providing IT support in a corporate environment
- Experience in supporting and troubleshooting Windows 10, MS Office, Windows Server (ADFS/LDAP/WSUS) in a business environment
- Highly disciplined and productive when working independently
- Takes initiative to identify gaps and develop solutions to close the gaps
- Good in follow up and follow through to complete tasks
- Powershell / CMD Line Scripting
- Deployment Knowledge (SCCM/Intune/Custom Imagings/Software Centers)
- Windows Server Knowledge
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