Windows Infrastructure Support Specialist

6 days ago


Singapore ALAN PARTNERS SG PTE. LTD. Full time

ALAN PARTNERS SG PTE. LTD.

Job Description

This role is responsible for the ongoing support and upkeep of Windows-based infrastructure, both server and workstation environments, primarily focusing on IT security compliance, patch management, and vulnerability resolution across the Asia region.

Key Responsibilities:
  • Deliver Level 2 support for system deployment tools (SCCM) and assist in ensuring infrastructure meets internal security policies and external regulatory requirements.
  • Investigate and resolve patching failures on both servers and client machines, working in close collaboration with Wintel, Service Desk, and Cybersecurity teams.
  • Monitor, manage, and support infrastructure components including: Microsoft Windows Servers, Windows-based Workstations, Configuration and deployment tools (e.g., SCCM), O365 environment (Teams, SharePoint, OneDrive, etc.).
  • Assist in remediation efforts for security vulnerabilities and ensure endpoint and server platforms are continuously compliant with corporate standards.
  • Collaborate regularly with the regional Risk, IT Security, and Compliance functions to maintain audit readiness and security posture.
  • Drive or participate in key infrastructure initiatives such as software rollouts, endpoint upgrades, or vulnerability remediation projects.
  • Log incidents and service requests with detailed documentation, ensuring timely resolution and appropriate escalation when required.
  • Maintain and update technical documentation, infrastructure records, and inventory of systems/assets.
  • Support backend automation efforts with infrastructure teams to streamline support operations.
  • Identify areas of risk across system environments and recommend improvements or mitigation strategies.
  • Ensure all technology assets are properly tracked and monitored for performance and security compliance.


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