Windows Infrastructure Support Specialist
6 days ago
ALAN PARTNERS SG PTE. LTD.
Job DescriptionThis role is responsible for the ongoing support and upkeep of Windows-based infrastructure, both server and workstation environments, primarily focusing on IT security compliance, patch management, and vulnerability resolution across the Asia region.
Key Responsibilities:- Deliver Level 2 support for system deployment tools (SCCM) and assist in ensuring infrastructure meets internal security policies and external regulatory requirements.
- Investigate and resolve patching failures on both servers and client machines, working in close collaboration with Wintel, Service Desk, and Cybersecurity teams.
- Monitor, manage, and support infrastructure components including: Microsoft Windows Servers, Windows-based Workstations, Configuration and deployment tools (e.g., SCCM), O365 environment (Teams, SharePoint, OneDrive, etc.).
- Assist in remediation efforts for security vulnerabilities and ensure endpoint and server platforms are continuously compliant with corporate standards.
- Collaborate regularly with the regional Risk, IT Security, and Compliance functions to maintain audit readiness and security posture.
- Drive or participate in key infrastructure initiatives such as software rollouts, endpoint upgrades, or vulnerability remediation projects.
- Log incidents and service requests with detailed documentation, ensuring timely resolution and appropriate escalation when required.
- Maintain and update technical documentation, infrastructure records, and inventory of systems/assets.
- Support backend automation efforts with infrastructure teams to streamline support operations.
- Identify areas of risk across system environments and recommend improvements or mitigation strategies.
- Ensure all technology assets are properly tracked and monitored for performance and security compliance.
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