Currency Exchange Specialist
3 weeks ago
Job Summary
We are seeking a skilled and customer-focused individual to join our team as a Currency Exchange Specialist at United Overseas Bank. In this role, you will be responsible for providing exceptional customer service and ensuring seamless currency exchange transactions.
Key Responsibilities
- Perform frontline counter transactions with accuracy and efficiency.
- Cross-sell Bank's and Business Partners' services and products.
- Attend to customers proactively and maintain service excellence.
- Assist with administrative duties as assigned by team leader.
Risk Management
- Escalate risk issues in a timely manner.
- Exercise vigilance when performing duties and highlight unusual transactions.
- Resolve risk and control issues promptly.
Requirements
- Candidate must possess at least GCE 'N' level.
- Pleasant personality and excellent customer engagement skills.
- Driven, self-motivated, and a good team player.
- Good interpersonal and communication skills.
- Willingness to work in Changi Airport and adapt to 3 rotating shifts.
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