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Global Customer Experience Lead

2 weeks ago

Singapore BEST WORLD INTERNATIONAL LIMITED Full time

Job Description

BEST WORLD INTERNATIONAL LIMITED is seeking a highly skilled Global Customer Experience Lead to join its customer experience department. As a key member of the team, you will be responsible for designing and delivering exceptional customer experiences across multiple regions and markets.

About the Role

  • Develop and implement customer experience strategies that align with business objectives and meet customer needs.
  • Collaborate with cross-functional teams to design and deliver customer journeys that meet or exceed customer expectations.
  • Lead the development and implementation of customer experience metrics and reporting frameworks.
  • Analyze customer feedback and data to identify areas for improvement and develop strategies to address them.

Requirements

  • Bachelor's degree in a relevant field, such as marketing, business, or communications.
  • Minimum 5 years of experience in customer experience management, with a proven track record of delivering results.
  • Excellent communication and interpersonal skills, with ability to effectively collaborate with stakeholders at all levels.
  • Strong analytical and problem-solving skills, with ability to interpret complex data and develop actionable insights.