Strategic Operations Leader
1 month ago
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories.
Job SummaryWe are seeking an experienced Strategic Operations Leader to join our Group Technology & Operations team. As a key member of the team, you will be responsible for overseeing the governance and management of the T&O function in overseas branches, ensuring that issues and risks are appropriately addressed and escalated.
Key Responsibilities- Oversee the governance and management of the T&O function in overseas branches, including Group policy/procedure, product, system, and process rollout/implementation.
- Manage and guide the GWOS team to ensure timely delivery of outcomes and cost efficiency through process improvements, automation, and straight-through processing.
- Conduct T&O peer reviews of overseas branches, focusing on management and operational risks and adherence to regulations, bank policies, procedures, and standard operating processes.
- Provide leadership and guidance to Operations Managers in overseas branches by connecting with relevant parties/functions/subject matter experts in Head Office to address needs, issues, and risks.
- Exercise oversight on the rollout of Group policies, procedures, products, projects/system implementations to overseas branches.
- Identify T&O process standardization opportunities and drive standardization initiatives in overseas branches, ensuring proper and consistent adoption and implementation.
- Identify operations and technology risks in key processes, establish group-level risk indicators/key control standards for monitoring risk management, and minimize the Bank's exposure to frauds and losses.
- Engage in internal/external/regulatory audits of overseas branches and bring group management oversight on T&O-related audit findings, management responses, and action plans.
- Engage with various stakeholders for both technology and operations, influencing all to deliver outcomes.
- A degree holder in a relevant discipline with good verbal and written communication skills.
- At least 15 years' experience in wholesale banking operations, including operational risk management, with a good broad-based knowledge and understanding of wholesale banking products, processes, and risks.
- Previous experience in auditing, credit admin/control/loan documentation, trade processes, and/or wholesale banking operational risk would be a distinct advantage.
- Possess leadership qualities and a high level of influencing and interpersonal skills.
- A self-starter with initiative and a strong drive to achieve quality work.
- Strong analytical and problem-solving skills.
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