Service Management and Technical Lead
2 days ago
Job Overview:
We are seeking an experienced Service Management and Technical Lead to join our team at RN CARE PTE. LTD.
About the Role:
The Service Management and Technical Lead will be responsible for overseeing the entire service cum maintenance workflow, ensuring seamless communication with clients and leading a team of service team members.
Main Responsibilities:
- Oversight of the service cum maintenance workflow
- Front-line contact with client representatives on all service and maintenance related issues
- Leadership of a team of service team members
- Preparation of service scope and development of service plans, including resource loading, skill requirements, tracking milestones, and metrics
- Identification of new and creative ways to utilize teams in service deliveries and distribution of responsibilities
- Management of day-to-day client interactions and expectations for optimal results
- Continuous pursuit of opportunities to enhance customer satisfaction and deepen client relationships
- Possession of a knowledge base of each client's business, organization, and objectives
- Operational management of multiple aspects of the team
- Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
Requirements:
- Minimum Nitec or diploma in Electrical/Electronic Engineering
- Minimum 3 years working experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems, and CCTV systems
- Hands-on experience in security system configuration, application programming, and integration with third-party systems will be an advantage
What You'll Bring:
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Knowledge of security systems and protocols
- Experience with project management tools and methodologies
- Strong analytical and problem-solving skills
Estimated Salary: SGD $8,000 - SGD $12,000 per month
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