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IT Site Lead

1 month ago

Singapur, Singapore Corning Full time
Job Summary

Corning is a leading technology company that invents life-changing products using materials science. We are seeking an experienced IT Site Lead to join our team in Southeast Asia. The successful candidate will be responsible for leading all IT-related services in our regional offices, including local and remote sites. This role requires a strong technical background, excellent communication skills, and the ability to work collaboratively with business stakeholders.

Key Responsibilities
  • Develop and maintain effective relationships with key business stakeholders and groups to streamline communication and drive business outcomes.
  • Actively engage with business users to understand, document, and prioritize their IT requirements.
  • Strengthen local vendor relationships through effective communication and management, ensuring optimal service delivery.
  • Offer reliable remote support to users at other sites, ensuring their needs are met and issues are resolved promptly.
  • Implement a robust issue escalation process with clear follow-up procedures to ensure prompt issue resolution.
  • Take ownership of IT project coordination and deployment at both local and global levels, ensuring projects are delivered on time and within budget.
  • Work collaboratively with other IT groups to support local business operations, promoting a team-oriented work environment.
  • Serve as the primary local contact for services managed by the global team, ensuring service consistency and high-quality support.
  • Offer comprehensive support for business meetings and events, including setup and troubleshooting of audio/video conferencing devices.
  • Take on the responsibility for the lifecycle management of IT equipment, including installation, maintenance, troubleshooting, and vulnerability remediation of computer hardware, software, mobility devices, printers, IP phones, and network-related devices.
  • Maintain an up-to-date and accurate record of all IT assets in the CMDB, managing the movement, addition, change, and disposal of IT devices and equipment as needed.
  • Design and deliver IT training programs and share knowledge with users to enhance their IT skills and competence.
  • Continually identify and seize opportunities for process improvement and efficiency gains at the local level, driving continuous improvement culture.
  • Support in any adhoc matters as and where the business requires.
Requirements
  • Bachelor's degree in computer science or related subject.
  • 5 years of experience in IT service team/organization, preferably in a multi-national company.
  • Good English communication skills, including speaking, reading, and writing.
  • Advanced technical troubleshooting and problem-solving skills.
  • Familiar with remote support, including both skills and tools.
  • Knowledge of PC software/hardware, PC OS (Windows), Office 365, and basic network knowledge.
Desired Skills
  • Digital mindset to drive local services/solutions.
  • Basic programming skills.
  • ITIL/IT Service Management skill and certificate.
  • Project Management experience and influence skills.
  • Knowledge of cyber/IT endpoint security.