Digital Transformation Leader

2 weeks ago

Singapore beBeeOmnichannel Full time $80,000 - $100,000
**Job Title:** Omnichannel Project Manager
Are you an experienced professional looking for a challenging opportunity? Do you have a passion for leading omnichannel projects and driving business growth?

This is a fantastic chance to join our team as an Omnichannel Project Manager. As a key member of our digital transformation team, you will be responsible for overseeing the rollout of digital projects across all operational areas, ensuring alignment with global and local teams.

About The Job

You will lead omnichannel projects from initiation to delivery, focusing on e-commerce platform, order to cash, client services, logistics, payments, and other related matters. Your key responsibilities will include:

  • Coordinating user acceptance tests execution, including order placement, checkout, payment, and other technical aspects.
  • Supporting digital launch preparation for both technical and operational aspects, including User Ability Testing (UAT) and identifying key website defectives.
  • Setting up Standard Operating Procedures (SOP) for E-commerce operations, covering digital order management, product return and refund, packaging and delivery.
  • Managing order management teams and vendors to maintain E-commerce order management executions, including knowledge sharing and coaching.
  • Continuously optimizing Omnichannel business performance and enhancing client experience.
  • Leading a team of project coordinators.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Prior working experience in project management or digital/retail operations, or experience in omnichannel projects across diverse markets.
  • A deep understanding of e-commerce operations or platform management, including payments, fraud management, logistics, and delivery processes.
  • Experience with analytics tools, such as Power BI or Google Analytics, to derive actionable insights that enhance customer experiences.
  • Strong problem-solving skills with the ability to manage operational incidents and continuously improve processes.
  • Analytical and detail-oriented mindset with a global view.
  • Excellent communication skills with the ability to collaborate with cross-functional teams.
  • Highly agile with the ability to handle ambiguity and stress, work within tight deadlines, and prioritize tasks.
  • A pronounced can-do attitude, complemented by flexibility to handle changing requirements in a fast-paced environment.

Benefits

In this role, you will have the opportunity to work with a dynamic team, drive business growth, and develop your skills and expertise. We offer a competitive compensation package, including benefits and opportunities for career advancement.


Others

We are committed to fostering a positive and inclusive work environment. If you are passionate about leading omnichannel projects and driving business growth, we encourage you to apply for this exciting opportunity.

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