Field Service Technician

2 days ago


Singapore MyCareersFuture Full time

Job Summary

MyCareersFuture is seeking a highly skilled and experienced Field Engineer to join our team. As a Field Engineer, you will be responsible for providing maintenance support to our clients and ensuring that Service Level Agreement (SLA) commitments and requirements are met.

Key Responsibilities

  • Attend to incident calls and allocate calls from the Helpdesk Team in a timely and efficient manner.
  • Provide daily updates to the Helpdesk Team and adhere to Standard Operating Procedures.
  • Diagnose, troubleshoot, and resolve issues related to network configurations and other technical issues across a broad spectrum of technologies and solutions.
  • Administer and maintain Network-Based Environments or related issues as per client requirements.
  • Provide onsite and remote infrastructure support and configuration, including relocation, upgrades, or installations.
  • Render prompt and timely follow-up to clients to ensure service delivery and client satisfaction.
  • Replace faulty equipment and update service reports and documentation.
  • Perform any other ad-hoc assignments as may be assigned.

Requirements

  • Degree in Engineering, Computer Science, or a similar field.
  • Candidates with Cisco Certified Network Associate (CCNA) certification are preferred.
  • Minimum 1 year of experience in a similar role.
  • Previous experience as a Field Engineer or similar role is an advantage.
  • Well-versed in technical aspects of field projects, including equipment.
  • Understanding of safety guidelines.
  • Attention to detail.
  • Outstanding communication skills.
  • An analytical mind and strong problem-solving ability.
  • Ability to work on weekdays, after office hours, weekends, and Public Holidays.


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