Network Software Specialist

7 days ago


Singapore beBeeImplementation Full time £40,000 - £60,000

Job Title: Technical Analyst

We are seeking a confident professional individual with great attention to detail, who can demonstrate strong understanding and recent experience of installing networked software systems for customers.

  • Main Responsibilities:
  • Provide 1st, 2nd, and 3rd line technical support to customers, specifically maintaining SQL databases, WiFi analysis, installation of MSI as well as hardware and software troubleshooting.
  • Project manage the implementations and upgrades of Matcher product.
  • Continually develop Matcher product making it more efficient to implement.
  • Maintain asset tracking records to log where Matcher has been installed at customer sites worldwide.
  • Assist Stock Manager in maintaining consumable and hardware requirements at customer sites.
  • Accurately assign and record customer support time daily using ticketing system, Zendesk.
  • Ongoing maintenance of internal systems to include Pipedrive, Wiki, Zendesk, and Stock 50.
  • Global travel – to customer sites to implement Matcher and to build relationships with distributors.

You will be working closely with technical support team located at head office in Chester, UK. Development within business will be available and strongly encouraged.


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