Senior Advertising Operations Specialist
2 weeks ago
Estimated Salary: SGD 90,000 - 120,000 per annum.
TikTok PTE. LTD., a leading short-form mobile video platform, seeks an experienced Advertising Operations Specialist to join our team in Singapore. This role will be responsible for driving global strategic projects relevant to TikTok Ad technology products.
Key Responsibilities:
- Scope and drive global strategic projects relevant to TikTok Ad technology products – CSAT, Adv churn retention, and Loyalty programs across advertiser base;
- Partner with regional in-house, vendor operations, and product specialist teams on global ticketing and escalation process workflows;
- Act as a point of contact (POC) for assigned Ads Integrity & large-scale XFN workflows – strategic planning on ticket handling plus metrics management;
- Change manage a wide scale of 24/7 service delivery against KPIs, partner closely with Support Operations functions like Quality, Training & Workforce management;
- Manage basic data scoping and analysis activities across topline metrics to feed into larger Continuous Improvement projects;
- Monitor ticketing tool performance metrics consistently to ensure high uptime, rapid ticket resolution, and overall operational efficiency;
- Establish feedback loops with the support team to continuously refine tool functionalities based on real-world challenges and advertiser requirements;
- Perform in-depth analysis of assessment scores and trends in Customer Experience and Product failure points across Process, Product, and operational policies;
- Gather industry knowledge and best practices to Efficiency and Effectiveness metrics/KPIs;
- Gather and integrate feedback from users to facilitate continuous reporting loops;
- Identify relevant data sources, extract data for analysis, and apply analytics tools independently to generate insights;
Requirements:
- Bachelor’s degree or above; plus working experience in Advertising Tech operations company;
- 5+ years of product operations experience spanning across Ads Monetization and/or Integrity products;
- Previous experience of having worked with scaled operations teams on service operations JPS;
- Commercial mindset with experience building business cases from market research and analysis;
- Strong data and business analysis ability, analytical mind, and good data skills; comfortable with data visualizations;
- Excellent communication and organizational skills with demonstrated experience collaborating with different teams and managing multiple stakeholders to achieve business objectives;
TikTok Values:
- We celebrate our diverse voices and create an environment that reflects the many communities we reach;
- We are passionate about inspiring creativity and bringing joy;
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