Technical Support Engineer for Cloud and Applications

1 week ago

Singapore beBeeApplication Full time $90,000 - $120,000
Cloud & Application Support Specialist

We are seeking a skilled Cloud & Application Support Specialist to join our team. The ideal candidate will have a strong understanding of cloud platforms, application support, and troubleshooting techniques.

About the Role

This is an exciting opportunity for a motivated individual to provide on-site technical support to clients at their premises. As a Cloud & Application Support Specialist, you will be responsible for providing first-level troubleshooting, ticket management, and documentation. You will also guide agency helpdesk staff in the installation and configuration of Microsoft Word add-ins.

Key Responsibilities:
  • Provide on-site support to end-users, addressing technical queries and issues related to web-based applications and software.
  • Create and manage support tickets via JIRA, including acknowledging user requests (via email, Skype, or walk-in), assigning ticket numbers, and ensuring timely follow-up.
  • Guide and support agency helpdesk staff in the installation and configuration of Microsoft Word add-ins.
  • Document troubleshooting steps and resolutions for recurring or new issues to build a knowledge base for continuous improvement.

Requirements

To be successful in this role, you will need:
  • 1-2 years of experience in IT support, cloud, or application support roles.
  • Exposure to cloud platforms like AWS, Azure, or GCP.
  • Understanding of 3 Tier architecture.
  • Understanding of XML, XSLT, etc.
  • Familiarity with microservices architecture and containerized applications (Docker/Kubernetes is a plus).
  • Experience with CI/CD pipelines and version control (Git, Visual SVN).
  • Knowledge of MongoDB or XML databases for application support and debugging.
  • Strong understanding of end-user support, ticketing systems (JIRA), and patch management.
  • Excellent problem-solving and communication skills for user interaction and documentation.
  • Strong knowledge of end-user support for web-based applications and Microsoft Office add-ins.
  • Good understanding of patch management for software.
  • Effective communication skills for supporting users and guiding agency helpdesk teams.
  • Strong documentation skills for creating troubleshooting and resolution guides.
  • Ability to work independently on-site while collaborating with remote L3/L4 support teams.

Qualifications

The ideal candidate will hold a Diploma in Computer Science, Information Technology, or a related field, and have 2-4 years of relevant IT development experience. Experience with Microsoft Word add-ins and troubleshooting software integration is also desirable. Knowledge of ITIL practices is an advantage.

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