Digital Transformation Program Manager
3 weeks ago
We are seeking a highly skilled Digital Transformation Program Manager to lead our Retail Banking division in delivering large-scale programs that drive business growth and improve customer experience.
About the Role
- Serve as a single point of contact for all business and operation needs, liaison between technology development, business, and operation groups.
- Prioritize requests and define program roadmap with business and operations.
- Take overall responsibility for preparing the organization to deliver the program within agreed governance, budget, scope, milestones, quality, and process adherence parameters.
Responsibilities
- Manage all stakeholders required for program delivery (e.g., Business, Technology, Operations, Compliance) to ensure end-to-end delivery of the program.
- Collaborate with Business or Operations Program Manager to create Investment Proposal and Project Plan documents, including high-level requirements and business requirement document (BRD).
- Prepare a high-level solution as part of investment proposal to illustrate feasibility of achieving business needs, including diagrams outlining nature of the solution.
- Define and implement post-go-live support model.
- Participate in overall project governance with key stakeholders.
- Review and sign-off key deliverables (e.g., BRD, Test Plan, FSD, Test Reports, Finance Planning...).
- Overall accountable for providing T&O resources to execute program.
- Jointly accountable for program plan, budget/project finance, risks, and stakeholder management with Business Program Manager.
- Manage project budget, expenses, allocations to BUs and regional entities.
Requirements
- Minimum 10+ years of relevant banking experience.
- Master's / Bachelor's degree in engineering/ business/ finance or equivalent.
- Understanding of technology and operational processes across functions/departments in the bank/market.
- Retail banking, including Wealth banking knowledge is essential with experience in delivering large-scale programs.
- Experience in scoping and evaluation - defining overall considerations, including scalability, maintainability, cost, operations, and technology principal risk to provide a recommendation.
- Having experience in Digital Servicing Transformation with working knowledge of Lean/Agile principles/practices and getting actionable insights using data will be a plus.
- Excellent stakeholder management and communication skills.
- Strategic forward-thinking approach to challenges with outstanding influencing, negotiating, and persuasion skills.
- Critical Thinking, Strong quantitative, analytical, problem-solving, and process design skills that can translate analysis into actions meeting business objectives.
- Passionate, diligent individual with ability to thrive in ambiguity.
Salary: $180,000 - $220,000 per annum
About Us
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe, and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, and Thailand, as well as branches and offices. Our history spans over 80 years.
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