Guest Service Associate
3 days ago
We are seeking a highly skilled Guest Service Associate to join our team at RK Recruitment Pte. Ltd. As a key member of our front office team, you will be responsible for delivering exceptional customer service to our guests, ensuring their comfort and satisfaction throughout their stay.
Key Responsibilities:- Work closely with the Assistant Manager to provide responsive and courteous services to guests, handling complaints, requests, and inquiries with tact and professionalism.
- Maintain regular communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
- Establish rapport with in-house guests and those on extended stays, providing assistance as required.
- Conduct courtesy calls to guests to ensure their comfort and satisfaction.
- Stay informed about tourist-related information to better assist guests.
- Manage and replenish stock of promotional materials for daily operations.
- Approach additional tasks assigned by superiors with diligence and professionalism.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Strong problem-solving and conflict resolution skills.
- Proficiency in Oracle or similar software.
- Basic knowledge of hotel operations and services.
Please submit your updated resume by using the APPLY NOW BUTTON. By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.
We regret to inform you that only shortlisted candidates would be notified. We wish you all the best in your career search. You are welcome to visit our website at http://www.rkgroup.sg/
RK Recruitment Pte. Ltd. | EA License No.: 20C0280 Loh Kar Leong | EA Personnel No.: R23116015
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