Senior Technical Architect

2 days ago

Singapore beBeeServicemanagement Full time $80,000 - $120,000
Job Title

We are seeking an experienced professional to drive the implementation and maintenance of our ServiceNow Configuration Management Database (CMDB).

  • This role requires a deep understanding of CMDB principles, ServiceNow platform capabilities, and ITIL best practices.
Key Responsibilities:
  • Gather requirements and perform analysis
  • Establish project plans and drive activities to completion
  • Design and implement the ServiceNow CMDB based on business requirements and ITIL best practices
  • Develop and maintain CMDB data models ensuring data accuracy and completeness
  • Configure and customize ServiceNow discovery tools to automatically populate the CMDB
  • Integrate the CMDB with other ServiceNow modules such as Incident Management Change Management and Problem Management
  • Develop and maintain CMDB policies procedures and documentation
  • Perform regular audits of the CMDB to identify and correct data discrepancies
  • Provide training and support to IT staff on CMDB usage and best practices
  • Collaborate with cross-functional teams to ensure the CMDB supports their needs
  • Stay up-to-date with the latest ServiceNow features and CMDB trends
Requirements / Qualifications:
  • Bachelor's degree in Computer Science Information Technology or a related field
  • 3+ years of experience implementing and maintaining ServiceNow CMDB
  • In-depth knowledge of CMDB principles data modeling and ITIL best practices
  • Experience with ServiceNow discovery tools such as Service Mapping and Discovery
  • Strong understanding of ServiceNow platform capabilities and integration methods
  • Excellent analytical and problem-solving skills
  • Strong communication and interpersonal skills
  • ServiceNow certifications e.g. Certified System Administrator Certified Implementation Specialist are a plus
  • Experience in project managing initiatives pertaining to the establishment and improvements to CMDB related projects will be an advantage

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