Data Centre Operations Manager

16 hours ago

Singapur, Singapore Singtel Full time
About the Role

We are seeking a highly skilled and experienced Data Centre Operations Manager to join our team at NCS. As a Senior Consultant, you will be responsible for managing and overseeing the Building Management at NCS Bedok (BM2) and supporting Building Facilities on a 24/7 basis.

Key Responsibilities
  • Oversee building and Data Centre facilities, recording and reporting on BMS/EMS/Fire D&P/Chiller/Electrical etc.
  • Administer preventative maintenance programs to ensure equipment is properly serviced and maintained
  • Maintain good documentation of facilities and/or equipment maintenance
  • Prepare monthly SLA reports for equipment uptime, power usage, and temperature readings
  • Respond to emergency situations and be on 24/7 standby duty
  • Schedule and track servicing jobs and vendor management on a day-to-day basis
  • Maintain high customer service level standards
  • Respond and perform remote requests within SLA
  • Deliver ITIL compliance process conformance for incident, problem, and change management
  • Ensure effective implementation of safety, security, and customer support policy and procedures
  • Coordinate and provide support to contractors and vendors, as well as inspecting completed work
  • Provide data and information for Incident Report
  • Liaise with users/customers on project-related operational matters
  • Respond promptly to incidents and escalate immediately to next-level support as per pre-defined procedure
  • Assist in investigating and troubleshooting reported issues
  • Assist in enforcing security access authorization based on authorization lists provided by Project Manager/Owner
  • Participate in DR Exercise
  • Ability to engage middle to top management
  • Comply to ITSM/ITIL methodologies in daily operation, e.g., Change, Incident, and Problem management
  • Sharp technical, analytical, and holistic problem-solving abilities
  • Set guidelines, policies, and procedures and drive execution
  • Process excellent customer service skills
  • Proficient in leading integrated process teams, as well as coordinating and communicating customer requirements
  • Be proactive in highlighting potential issues or service improvements
  • Provide supporting documentation, reports, and other information to management/customers
  • Lead a team and be a mentor to juniors
Requirements
  • Minimally five years of proven operations management track record in a large-scale data centre project(s)
  • Minimally three years of proven team leading experience managing cross-functional teams in a large matrix organisation
  • Demonstrated knowledge of IT service management through achievement of industry certification, such as ITIL4 foundation
  • Experience with enterprise monitoring tools and privileged access solutions
About Us

We are a leading technology services firm operating across the Asia Pacific region in over 20 cities. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

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