Events and Experiences Manager

4 weeks ago

Singapore CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. Full time

Company Overview:

CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. is a dynamic and innovative hospitality company dedicated to delivering exceptional experiences for its clients and guests.

Job Description:

We are seeking a highly skilled and organized Events and Experiences Manager to join our team. This role requires exceptional organizational skills, attention to detail, and the ability to deliver memorable experiences for clients and guests.

Key Responsibilities:

  • Event Planning and Coordination: Develop detailed event plans, timelines, and schedules, collaborate with clients to understand their event goals, requirements, and budget, and coordinate with internal teams to ensure flawless execution.
  • Client Relationship Management: Serve as the main point of contact for clients throughout the event lifecycle, conduct site visits, meetings, and consultations to finalize event details, and provide personalized recommendations and solutions to enhance client satisfaction.
  • Logistics Management: Arrange and oversee event setups, including venue layout, décor, audiovisual, and F&B services, ensure all equipment and materials are in place and functioning correctly, and handle last-minute changes, challenges, or special requests promptly and effectively.
  • Event Execution: Supervise the on-site delivery of events, ensuring all client expectations are met or exceeded, act as the primary contact for troubleshooting during events, and monitor guest satisfaction and address any feedback or concerns.
  • Administrative Duties: Prepare contracts, proposals, and invoices in collaboration with the Sales/Finance team, maintain accurate event documentation, including client correspondence, contracts, and post-event reports, and track and manage event budgets, ensuring cost efficiency.
  • Business Development Support: Assist the Events Manager in identifying opportunities to grow the hotel's event business, participate in marketing efforts, including social media promotions and event showcases, and maintain a strong network of suppliers, vendors, and partners.

Required Skills and Qualifications:

  • Education: Diploma or degree in Hospitality Management, Event Management, or a related field.
  • Experience: Minimum 1-2 years of experience in event coordination, preferably in a hotel or hospitality setting.
  • Skills: Strong organizational and multitasking abilities, excellent verbal and written communication skills, proficiency in event management software and MS Office Suite, knowledge of banquet operations, catering, and audiovisual setup, and personal attributes such as detail-oriented and proactive problem solver, able to work under pressure and adapt to fast-paced environments, and passion for delivering exceptional guest experiences.

Benefits:

  • A competitive salary of SGD 4,500 - 5,500 per month, depending on experience.
  • A comprehensive benefits package, including medical, dental, and life insurance, retirement plan, and paid time off.
  • Opportunities for professional growth and development, including training and education programs, mentorship, and career advancement.

How to Deliver Exceptional Guest Experiences:

  • Tell it like it is - Authentic, honest, you mean it, sincere, true.
  • Have fun and make friends - Fun, energetic, whimsical, upbeat, casual.
  • I've got your back - Accountable, responsible, makes up for own promises, knows how to take ownership, follows thru, dependable.
  • Play to win - Original, cutting edge, new, outside the box; open to new possibilities, different.
  • Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

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