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Expert Therapist

2 weeks ago

Singapore beBeeMentalHealth Full time $65,000 - $95,000
Master Mental Health Professional

We are seeking a seasoned Master Mental Health Professional to deliver high-quality clinical services. As a trusted advisor, you will be responsible for providing first-point-of-contact support, conducting initial assessments, case management, and structured counseling sessions.

Key Responsibilities:
  • Offer comprehensive first-point-of-contact support for clients accessing our services via various platforms.
  • Conduct thorough initial clinical assessments of client needs, including risk assessments and identification of immediate support requirements, for all cases.
  • Effectively manage cases, including critical incident intake and response, ensuring timely and appropriate support and coordination.
  • Deliver telephonic, video, or chat-based structured counseling services for clients as appropriate for short-term interventions.
  • Evaluate the quality of clinical services and ensure they meet global standards and service-level expectations.
  • Assess incoming cases and make informed assignments to qualified counselors and therapists within our network, considering client needs, clinical specialty, geographical location, and counselor availability.
  • Monitor assigned cases for progress, client satisfaction, and adherence to care plans.
  • Regularly review cases and conduct audits to ensure compliance with internal standards of operations, ethical guidelines, and clinical quality.
  • Identify trends or patterns from case reviews that may indicate areas for service improvement or additional training for network providers.
  • Comply with operational standards and clinical protocols established by regulatory bodies in Singapore.
  • Collaborate seamlessly with internal teams (e.g., Network Associate, other Clinical Case Managers, call center) to ensure smooth client journeys and effective support.
  • Recognize opportunities for service improvement within the delivery process and escalate any issues or complex situations to the Clinical Team Leader as necessary.
  • Support reporting of clinical and operational metrics, and assist with client communication where required.
  • Maintain accurate and timely documentation of all case activities, capturing case details, assignment records, review findings, and operational metrics in the clinical database with precision and confidentiality.
  • Operate with a strong business and commercial awareness, applying an in-depth understanding of mental health services to all interactions.
  • Adhere strictly to Singapore's mental health system, regulatory frameworks, data privacy laws (e.g., PDPA), and professional standards.
  • Contribute to ensuring consistent quality and adherence to clinical governance across all service delivery.
Required Skills:
  • Clinical Psychology
  • Psychotherapy
  • Psychological Assessment
  • Treatment
  • Mental Health
  • Compliance
  • Interventions
  • Audits
  • Team Leadership
  • Regulatory Requirements
  • Case Management
  • Service Delivery

Benefits Include:

  • Competitive compensation package
  • Opportunities for career growth and professional development
  • Collaborative work environment
  • Flexible working arrangements