Customer Service Expert for RAPSYS TECHNOLOGIES
1 week ago
We are seeking a skilled Customer Service Expert to join our team at RAPSYS TECHNOLOGIES PTE. LTD.
The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment and provide top-notch customer service.
Salary: $2,500 - $4,000 per month
Job Description:This role involves providing first call resolution to users who contact our hotline, advising on issues and liaising with other support teams as required.
You will also be responsible for ensuring proper documentation, notification, escalation, tracking and follow up of all incidents.
Primary responsibilities include performing outbound calls to users who leave callbacks, handling emails as assigned by the team leader and responding via chatbot.
You must be able to take stress and handle responses from members of the public.
- Provide exceptional customer experience management
- Excellent communication and problem-solving skills
- Ability to work in a team environment
- Basic computer skills and knowledge of CRM systems
Benefits:
• Rotating shift schedule to ensure adequate rest
• Ongoing training and development opportunities
• A dynamic and supportive work environment
• Opportunities for career advancement
Requirements:
• 1-2 years of experience in a customer-facing role
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Basic computer skills and knowledge of CRM systems
Work Location:
Suntec
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