Regional Operations Manager

5 days ago


Singapore This is an IT support group Full time

This is an IT support group, and we are looking for a Senior Associate to join our Regional Marketplace Operations team. Our teams sit at the core of our business, collaborating with various departments to manage end-to-end e-commerce processes and design scalable solutions.


Job Description:

Optimising Seller Ops Strategy :

We monitor and analyse seller performance metrics to identify areas for improvement, proactively working with sellers and enablers to drive performance improvements and enhance platform policies.

Taking ownership of complex seller-related issues, we work with cross-functional teams to resolve them in a timely and efficient manner.

With AI & Automation, we optimise seller operations by identifying process inefficiencies, implementing automation, and introducing best practices.

Acting as a subject matter expert on operational processes and policies, we collaborate with internal teams to address seller-related issues and deliver solutions that enhance the seller experience.


Data-Driven Insights :

We use data analytics to monitor trends, identify performance gaps, and develop actionable insights to optimise seller operations.


Requirements:
  • Relevant Degree in Business, Engineering, or a related field
  • Minimum 1 year' experience in management consulting, experience in a tech company is a plus
  • Demonstrated proficiency in analytical thinking, critical reasoning, and problem-solving
  • Exceptional stakeholder management skills, with the ability to collaborate effectively with teams from diverse markets and backgrounds
  • Proven ability to work collaboratively with various stakeholders in a dynamic and multicultural environment
  • Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels
  • Ability to apply analytical thinking with strong interest in working with large data sets
  • Experience/proficiency in SQL and/or excel is required
  • Ability to thrive in a dynamic and collaborative environment


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