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Customer Engagement Specialist
2 weeks ago
We are seeking a seasoned professional to spearhead our customer acquisition efforts. The ideal candidate will oversee the onboarding process, developing and implementing strategic initiatives to welcome new parents into our community.
- Be an integral part of our customer acquisition team, focusing on successful parent onboarding
- Play a key role in sharing our vision and recommending suitable coding programs for students
- Support customer success initiatives such as special programs or competitions, and community events like fireside chats for customer engagement
- Maintain strong relationships with customers and foster a thriving community
- Act as a dedicated advocate for parents, managing relationships with them effectively
- Plan lead generation events with key partners like Parent Sharings, trial classes, and ensure timely payment for classes
- Collaborate with the teaching team to assess students and follow up with parents for conversion
- Handle general administrative duties, including sending onboarding emails, data entry, and research
- Ensure accurate documentation and updating of customer information in the CRM system
- Serve as a relationship manager for our community, tracking student progress and maintaining strong ties with parents
Key Requirements:
- Minimum 2 years experience in Education or Learning & Development Industry handling admission/enrolment and student engagement
- Diploma or Degree in any field
