Enterprise Microsoft 365 Technical Support Specialist
2 weeks ago
This is a dynamic and challenging role that requires strong technical expertise in Microsoft 365 services, including user provisioning and licensing. The successful candidate will assist in the management and configuration of these services to ensure seamless operation.
Key Responsibilities
- Assist in the administration of Microsoft 365 services, including user setup and license management
- Implement and maintain security policies and services to protect against cyber threats
- Ensure compliance with cybersecurity certifications for the organization
- Manage data protection and cybersecurity functions to safeguard systems against threats
- Conduct regular risk assessments to identify IT-related risks and determine appropriate controls to mitigate them
- Monitor, track, and manage risk mitigations and exceptions to ensure adequate monitoring capability
Minimum Qualifications
- Diploma or degree in computer science or related field
- Strong hands-on experience with Microsoft Windows environment, including configuring and troubleshooting
- Proficiency in configuring and managing Microsoft 365 services and implementing security measures
- Ability to diagnose and resolve a range of IT issues with effective troubleshooting
- Competence in liaising with users and vendors of all levels, ensuring clear and timely communication
- Knowledge of cybersecurity best practices and experience in implementing security policies and procedures
Desired Qualifications
- Professional certifications in Microsoft 365 services and/or cybersecurity
- At least 1 year experience communicating and servicing end-users of all levels
- Experience using mobile device management software to manage Windows and MacOS devices as well as mobile phones and tablets
- Familiarity with setting up and configuring servers and other network devices advantageous
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