Telemarketing Professional

2 days ago


Singapore ECICS LIMITED Full time
Responsibilities:

The Telemarketing Specialist at ECICS LIMITED will be responsible for the following tasks:
  • Conducting proactive outbound Telesales activities to acquire renewal customers for general insurance - Motor Insurance
  • Managing customer queries promptly, ensuring high service standards and compliance with company policies, SOPs, and regulatory requirements
  • Responding to customer inquiries professionally and facilitating the resolution of problems while anticipating customers' needs
  • Working independently and engaging proactively with stakeholders to meet Telesales call conversion targets
  • Required to work outstation as needed


The ideal candidate should possess GCE O-Level/Diploma or equivalent qualifications, along with General Insurance certifications (BCP, PGI, CommGI). At least 2 years of Telesales experience, preferably in personal lines general insurance products, is also necessary. Strong motivation, negotiation, and consultative skills leading to high lead conversion are essential. Excellent interpersonal, oral, and written communication skills; additional local language proficiency is a plus.

This is an excellent opportunity for individuals who enjoy working in sales and have a passion for delivering exceptional customer experiences.
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