Key Account Customer Service Manager
6 days ago
We are seeking a highly skilled Key Account Customer Service Manager to join our team at RK RECRUITMENT PTE. LTD.
Job DescriptionAs a Key Account Customer Service Manager, you will be responsible for managing key client relationships and providing exceptional customer service.
- Serve as the primary point of contact for key clients, addressing their daily inquiries and requests.
- Provide timely and accurate information in response to client questions about products, services, and order statuses.
- Cultivate and sustain strong, positive relationships with key clients to enhance their satisfaction.
- Oversee and process client orders, ensuring accuracy and prompt delivery.
- Collaborate with internal teams (e.g., sales, logistics, production) to meet customer needs.
- Track the progress of orders and resolve any issues that may arise.
- Handle client complaints or concerns promptly and effectively, ensuring satisfactory resolutions.
- Proactively identify potential problems and take measures to prevent them from affecting the customer experience.
- Collect and communicate client feedback to relevant internal teams to drive continuous improvement.
To be successful in this role, you will need:
- A high school diploma or equivalent; a Bachelor's degree in Business, Communications, or a related field is preferred.
- Proven experience in customer service, account management, or a related field (2+ years).
- Experience working with key accounts or in a B2B environment is an advantage.
- Strong communication and interpersonal skills.
- Excellent problem-solving and conflict-resolution abilities.
- Ability to manage multiple tasks simultaneously and prioritize effectively.
- Attention to detail and organizational skills.
- Proficiency in customer service software (e.g., CRM systems) and MS Office.
This role offers a competitive salary range of $3,800 - $5,000 per month, depending on experience, plus benefits such as:
- Basic up to $3,800 + AWS + VB.
- Monday to Friday, 8:30am to 5:30pm; Saturday 8:30am to 3:00pm.
- Location: Clementi.
- Leads will be provided, no need to hunt in sales.
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