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7 days ago
We are seeking a highly skilled and dedicated Technical Support Specialist to join our team.
As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers. This includes:
- Providing pre-sales and post-sales technical support
- Assisting customers in understanding product specifications, features, and applications
- Engaging with customers to understand their technical requirements and challenges
- Offering solutions and recommendations based on our products or services
You will also be responsible for:
- Providing training sessions for customers, sales teams, and distributors
- Ensuring that end-users have a clear understanding of product functionality
- Investigating and resolving technical issues or challenges faced by customers
- Collaborating with the engineering team to find solutions
In addition, you will:
- Develop and maintain in-depth knowledge of our products, technologies, and industry trends
- Create and update technical documentation, including manuals, application notes, and technical guides
- Manage technical aspects of projects, ensuring successful implementation and customer satisfaction
To succeed in this role, you will need:
- Degree/Diploma in Computer or Electrical or Electronic Engineering or equivalent
- Knowledge of programming in C,C++ (added advantages)
- Knowledge of embedded electronics fundamentals
- Knowledge of LoRaWAN and related IoT products (added advantages)
- Passion for exploratory testing and test automation (added advantages)
- Able to work independently within tight schedules with positive disposition
- Excellent knowledge of Microsoft Office (Words, Excel & Powerpoint)
This is an exciting opportunity to grow your career as a Technical Support Specialist in a dynamic and innovative environment. If you are passionate about technology and enjoy working with people, we encourage you to apply.
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