Wildlife Ambassador

3 days ago


Singapur, Singapore Mandai Wildlife Group Full time
Job Title: Senior/Guest Service Officer

Mandai Wildlife Group is a leading wildlife and nature destination in Singapore, home to world-renowned wildlife parks that connect visitors to the fascinating world of wildlife.

Job Summary

We are seeking a highly motivated and customer-focused Senior/Guest Service Officer to join our team. As a key member of our operations team, you will be responsible for ensuring day-to-day operations run smoothly, maintaining high levels of guest service standards, and identifying opportunities to enhance the guest experience.

Key Responsibilities

  • Manage daily operations, including resource management and guest service delivery
  • Identify and implement improvements to enhance guest experience
  • Resolve guest feedback, issues, and concerns
  • Motivate and guide part-time staff in delivering exceptional guest experiences
  • Assist in training and development of part-time staff
  • Contribute to park safety and wildlife-human management efforts

Requirements

  • Minimum 1-3 years of relevant experience in hospitality or tourism industry
  • Prior customer service experience an advantage
  • Excellent communication and interpersonal skills
  • Confident, energetic, and outgoing personality
  • Able to work on weekends and public holidays

About Us

Mandai Wildlife Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, integrating five wildlife parks with nature-based experiences, green public spaces, and an eco-friendly resort.


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