Japanese Language Support Specialist

2 months ago


Singapur, Singapore The LEGO Group Full time
About the Role

The LEGO Group is seeking a highly skilled and motivated Customer Service Representative to join our Consumer and Shopper Engagement Team in Singapore. As a key member of our team, you will be responsible for providing exceptional customer service to our clients in Japan, responding to their inquiries and resolving issues in a timely and professional manner.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner, ensuring a high level of customer satisfaction.
  • Language Support: Provide language support in Japanese and English to customers, ensuring accurate and effective communication.
  • Problem Solving: Assess and resolve brick-based problems quickly and confidently using the latest CRM tools.
  • Communication: Connect with customers in a fun and engaging way to build stronger and longer-lasting relationships with them.
  • Teamwork: Collaborate with colleagues to achieve team goals and objectives.
Requirements
  • Language Skills: Highly proficient in both written and verbal Japanese and English to communicate effectively with our consumers in the Japan market.
  • Customer Service Experience: Previous experience working in a customer-facing role is a plus.
  • Technical Skills: Proficiency using a computer, ability to quickly learn how to use different software.
  • Soft Skills: Excellent people skills and emotional intelligence, attention to detail and ability to multitask and to prioritize, resilient mindset and ability to work in a fast-paced environment.
What's in it for you?
  • Family Care Leave: We offer enhanced paid leave options for those important times.
  • Insurances: All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
  • Wellness: We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
  • Colleague Discount: We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
  • Bonus: We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.


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