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Front of House and Back of House Leader

2 weeks ago

Singapore SALT FLAKED PTE. LTD. Full time
Key Responsibilities

Coordinate daily operations across both Front of House and Back of House

Deliver superior service and maximize customer satisfaction

Analyze customer complaints and implement efficient solutions

Regularly review product quality and research new vendors to enhance offerings

Organize and supervise shifts to ensure seamless service delivery

Evaluate staff performance and provide constructive feedback for growth

Develop and maintain detailed reports on revenues, expenses, and operational costs

Promote the brand through local community events and social media campaigns

Recommend innovative strategies to increase audience reach

Train employees on proper customer service practices and implement policies for future success

Requirements

Proven experience as a Restaurant Manager or similar role with a strong customer service background

Extensive knowledge of food and beverage industry, including ingredients and dishes

Familiarity with restaurant management software and systems

Strong leadership, motivational, and people skills

Excellent financial management skills and attention to detail

A self-starter with good habits of cleanliness and discipline at work

Always punctual and well-organized with good personal hygiene