Key Account Fulfillment Coordinator

6 days ago


Singapore CROCS SINGAPORE PTE. LTD. Full time
Job Overview

We are seeking a highly skilled Fulfillment and Customer Service Specialist to join our team at CROCS SINGAPORE PTE. LTD. in Singapore.

About the Role

This is a challenging and rewarding opportunity for a customer-focused individual who is proficient in Microsoft Excel, has working knowledge of SAP, and can communicate effectively in Japanese and English.

The successful candidate will be responsible for managing wholesale order processing and inventory fulfillment, as well as providing exceptional customer service to our key accounts.

Responsibilities
  • Order Processing and Fulfillment
    • Manage wholesale order processing and inventory fulfillment to ensure timely delivery of products to customers.
    • Accurately process customer orders through EDI and non-EDI systems.
    • Process sales and PO changes as required.
  • Customer Service
    • Provide exceptional customer service to key accounts via phone and email.
    • Respond promptly to customer inquiries and resolve issues efficiently.
  • Inventory Management
    • Monitor and maintain accurate inventory levels to prevent stockouts and overstocking.
    • Work closely with vendors to ensure timely receipt of goods and compliance with value-add requirements.
  • Communication and Collaboration
    • Communicate effectively with internal stakeholders, including sales, planning, and management.
    • Collaborate with demand planning to resolve supply delays and ensure smooth order fulfillment.
Requirements
  • Technical Skills
    • Proficient in Microsoft Excel.
    • Working knowledge of SAP.
  • Languages
    • Fluent in Japanese and English (Japanese is a MUST as this role needs to communicate with Japanese customers).
  • Experience and Qualifications
    • Extensive customer service experience, preferably in a business-to-business environment.
    • Demonstrate excellent written and verbal communication skills.
    • Ability to perform research, demonstrate sound judgment, and resolve problems.
What We Offer
  • Competitive Salary
    • $45,000 - $55,000 per annum, depending on experience.
  • Benefits
    • Medical insurance.
    • Annual leave and sick leave.


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