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Fraud Prevention Specialist

2 weeks ago

Singapore beBeeFraud Full time

Job Title: Fraud Prevention Specialist

This is a fantastic opportunity to join our team as a Fraud Prevention Specialist. As the first line of defence in identifying and responding to fraud and scam-related cases, you will play a critical role in providing crucial support and advisory to customers while upholding compliance with MAS regulations.

  • Handle inbound calls professionally and resolve customer queries efficiently.
  • Respond promptly to suspected fraud and scam cases; gather evidence and escalate for investigation.
  • Maintain confidentiality and comply with PDPA and MAS Notice 626 regulations.
  • Educate customers on fraud types (e.g., phishing, job scams, impersonation, investment scams).
  • Guide customers on bank services and self-help tools.
  • Accurately document call logs and follow up on outstanding cases.
  • Stay current on fraud trends, banking procedures, and system tools through ongoing training.
  • Identify and flag mule/funnel accounts to relevant business units or compliance teams.

Requirements:

  • No prior experience required; full training provided.
  • Call centre, banking, or anti-fraud investigation experience is a plus.
  • Clear, pleasant speaking voice with strong communication and interpersonal skills.
  • Good command of English and basic Microsoft Office skills.
  • Analytical, detail-oriented, and able to thrive in a fast-paced environment.
  • Willing to work rotational shifts, including weekends and Public Holidays.
  • Team player with a strong sense of responsibility and service excellence.

What We Offer:

A comprehensive training program that covers all aspects of fraud prevention and customer protection. Opportunities for career growth and professional development. A dynamic and supportive work environment. Competitive remuneration package.