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Cafe Operations Manager

2 weeks ago

Singapore beBeeExecutive Full time $4,500 - $6,000
Management Executive Job Description

We are seeking a skilled professional to oversee the day-to-day operations of our cafe, ensuring smooth and efficient business operations.

Key Responsibilities:

  • Deliver exceptional customer service by ensuring all guests receive fast, friendly, and accurate service.
  • Create a positive guest experience by engaging with customers to understand their needs and exceed their expectations.
  • Assist in station preparation and maintain safety and hygiene standards at all times.
  • Handle guest queries and feedback in a professional and courteous manner.
  • Lead by example and promote good teamwork to achieve set goals and targets.
  • Identify and delegate responsibilities to the service team to ensure excellent service is consistently achieved.
  • Perform regular inspections of food and beverage preparation and presentation to maintain high standards.
  • Provide training, coaching, and feedback to the service team to enhance their skills and performance.
  • Monitor and maintain the POS system to ensure cash handling procedures are adhered to.
  • Competently perform administrative and back-end duties to ensure smooth operations of the restaurant.

Requirements:

  • Degree in Hospitality or Restaurant Management or equivalent.
  • Energetic, good team player, and service-oriented individual.
  • Great leadership potential with solid analytical, communications, and interpersonal skills.
  • Well-versed in Microsoft Office.