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Deployment Specialist

2 months ago

Singapore Cognizant Full time
Job Description

Cognizant is seeking a highly skilled Deployment Specialist to lead the implementation of modern workplace solutions. This critical role ensures the successful deployment, configuration, and integration of cutting-edge technology solutions that enhance productivity and collaboration within our organization.

Key Responsibilities
  • Project Planning & Execution
    • Develop and execute deployment plans for modern workplace technologies, including hardware, software, and network solutions.
    • Collaborate with project managers, IT teams, and stakeholders to define project scope, timelines, and resource requirements.
    • Coordinate with vendors and service providers to ensure timely delivery and quality of products and services.
  • Technology Installation & Configuration
    • Install, configure, and integrate hardware components such as computers, printers, and networking devices.
    • Deploy and configure modern workplace software solutions, including productivity tools, collaboration platforms, and security applications.
    • Set up and configure network connections, ensuring seamless integration with existing infrastructure.
  • Testing & Quality Assurance
    • Conduct thorough testing of deployed technologies to ensure functionality, performance, and compatibility.
    • Troubleshoot and resolve technical issues during and after deployment to ensure optimal performance.
    • Perform post-deployment monitoring and address any emerging issues promptly.
  • User Training & Support
    • Develop and deliver training sessions for end-users to facilitate smooth adoption of new technologies.
    • Provide ongoing technical support to end-users, addressing questions and resolving issues as they arise.
  • Documentation & Reporting
    • Create and maintain comprehensive documentation of deployment processes, configurations, and system changes.
    • Generate regular reports on deployment status, challenges encountered, and overall performance.
  • Compliance & Security
    • Ensure all deployments comply with organizational policies, industry regulations, and security standards.
    • Implement and verify security measures to protect systems and data during deployment.
  • Continuous Improvement
    • Gather feedback from users and stakeholders to identify opportunities for improvement.
    • Recommend and implement process enhancements based on lessons learned and best practices.
  • Change Management
    • Plan and manage changes related to technology deployments, including updates and upgrades.
    • Communicate changes effectively to stakeholders and end-users to minimize disruption.
  • Incident Management
    • Respond to and manage incidents related to technology deployments, including system failures and outages.
    • Perform root cause analysis and implement solutions to prevent recurrence.
Requirements
  • Education
    • Bachelor's degree in information technology, Computer Science, or a related field (or equivalent work experience).
  • Experience
    • Proven experience in deploying and configuring modern workplace technologies, with a focus on hardware, software, end user device provisioning, user profile management, policy baseline and implementation, and networking.
  • Technical Skills
    • Strong knowledge of technology deployment processes, hardware installation, software configuration, and network setup.
    • Familiarity with modern workplace solutions (e.g., Microsoft 365, collaboration tools, Intune, Windows Autopilot) is a plus.
  • Problem-Solving
    • Excellent troubleshooting and problem-solving skills with the ability to resolve complex technical issues.
  • Communication
    • Strong verbal and written communication skills, with the ability to convey technical information to non-technical users.
  • Deployment Plan Management
    • Experience in project deployment planning and management, with the ability to manage multiple tasks and deadlines effectively.
  • Customer Service
    • Demonstrated ability to provide high-quality support and training to end-users.
  • Certifications
    • Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are advantageous.
Preferred Skills
  • Vendor Management
    • Experience managing relationships with technology vendors and service providers.
  • Change Management
    • Knowledge of change management principles and practices.
  • Security Awareness
    • Understanding of cybersecurity best practices and protocols.