Shop Strategy Product Manager Ecommerce Anti-Fraud Specialist

3 weeks ago


Singapur, Singapore TikTok Full time

**About the Team**

TikTok's Governance and Experience team is a global team responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators. We prioritize user satisfaction and work on policies, rules, and systems to maintain quality. As the Anti-Fraud Product Manager, you will be responsible for developing, improving, and monitoring business processes that detect and prevent fraudulent activities in various scenarios, including transactions, Know Your Customer (KYC), after-sales, and seller-creator affiliation.

**Key Responsibilities**

  • Design anti-fraud strategies and tools to combat various risks, including reseller, buyer-seller collusion, scams, and malicious behaviors.
  • Develop forward-looking risk control strategies through analyzing user behavior, content, user feedback, and other data, drive the improvement and upgrade of product safety mechanisms, and be responsible for the effectiveness of risk solution plans.
  • Collaborate with technical and analytical teams to build and improve risk perception, identification, intervention, and governance effect measurement systems, and design common risk control products and services that support different businesses.
  • Research best practices of risk control techniques and closely monitor regional trends.
  • Engage with various business, operation, technical, and security/risk stakeholders to solve risk problems at scale.

**Minimum Qualifications**

  • Bachelor's degree or above with a background in Computer Science, Business Analytics, Math, Statistics, or a related field.
  • At least 2+ years of relevant experience in one of the following areas: Anti-Fraud, Risk Management, Trust & Safety, Data Analytics, Data Science in Ecommerce or the Tech industry in general.
  • Proficiency in SQL is required; fundamental understanding of statistics or algorithms is a plus.

**Preferred Qualifications**

  • Self-driven, curious to learn, and work independently in a fast-paced environment, willing to accept challenges, and aim for the best.
  • Quick understanding of new fraud motives and sensible diagnosis of key control points.
  • Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive actions.
  • Strong interpersonal skills with the ability to build relationships and effectively liaise with people at all levels.


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