IT Service Management Specialist
5 days ago
We are seeking an experienced IT Service Management Specialist to oversee our incident management process and lead major incident management efforts. The ideal candidate will have over 7 years of experience in the Incident and/or Problem Management space, preferably within the Financial Services Industry.
Key Responsibilities- Oversee the effectiveness and efficiency of the Incident Management process ensuring it is documented, understood and followed by all relevant parties.
- Act as an escalation point for incidents not resolved within agreed timescales or causing significant business impact.
In this role you will coordinate all activities related to the resolution of major incidents, ensuring resources are effectively utilized and communication is managed with stakeholders including IT management and business users. You will also maintain high-quality and accurate incident records in the ITSM tool ensuring that major incident records are updated with significant events decisions and actions.
This is a fantastic opportunity to significantly enhance our incident management capabilities especially in handling major incidents. Additionally you'll play a vital role in defining and implementing enhancements on our ITSM platform. If you are a proactive problem solver with a deep passion for ITSM we encourage you to apply.
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