
Senior Hardware Asset Coordinator
1 week ago
Roles & Responsibilities
Job Overview
As a hardware inventory specialist, you will play a vital role in managing hardware assets and ensuring compliance with security policies within our data centre and IT operations. This includes handling warranty claims, coordinating vendor RMAs, tracking inventory, and performing physical tasks such as standing, walking, lifting, and working at heights.
Key Responsibilities
- Execute assigned tasks and escalate issues during periods of high workload or escalation.
- Coordinate with suppliers to process warranty claims and handle Return Merchandise Authorization (RMA) of failed hardware devices.
- Use process knowledge and sound judgment to complete tasks independently.
- Maintain accurate records in inventory management systems (e.g., CMDB, asset repositories).
- Perform physical inventory tracking, staging, and assist in reconciling discrepancies.
- Conduct secure destruction of data-bearing devices (DBD) per SLAs and company policies.
- Inform management of stock shortages and escalate issues as necessary.
Requirements
- ITE Nitec / Higher Nitec or Diploma in IT, Computer Engineering, or related field.
- 1–2 years of experience in warehouse/supply chain management within an IT environment, inventory management, retail, or related sectors.
- Ability to perform physical tasks such as standing, walking, lifting, and working at heights, with or without equipment assistance.
- Strong communication skills in English (verbal and written) to support regional and global teams.
- A proactive desire to learn, develop, and enhance technical and operational skills.
Preferred Skills & Attributes
- Detail-oriented with strong organizational skills.
- Capable of working independently and escalating issues when needed.
- Familiarity with inventory management or asset management systems is a plus.
Work Location: North / West. Working Hours: 830am to 530pm
This position requires the ability to work well in a team environment, think critically, and maintain attention to detail. The ideal candidate will have excellent communication skills, both written and verbal, and be able to effectively collaborate with colleagues across various departments.
Additional responsibilities may include:
- Assisting in the development and implementation of new processes and procedures.
- Participating in quality improvement initiatives.
- Collaborating with other teams to achieve business objectives.
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