Technical Operations Manager

5 days ago

Singapore beBeeService Full time $90,000 - $120,000
Job Description

We are seeking a highly skilled and experienced Technical Services Manager to lead and oversee our technical services operations in Singapore and Malaysia.

This leadership role is responsible for ensuring operational efficiency, profitability, and exceptional service delivery across both markets.

The ideal candidate will have a strong background in on-site technical support, troubleshooting, and root cause analysis, as well as the ability to prioritize, multi-task, and manage time effectively under pressure.

  • Oversee daily operations and manage profit and loss for the technical services departments in Singapore and Malaysia.
  • Lead and mentor an extended team of managers, engineers, and technicians to drive operational efficiency, service excellence, and technical competency.
  • Develop and execute strategic plans and departmental goals aligned with regional objectives.
  • Drive continuous improvement initiatives to optimize cost efficiency and customer satisfaction.
  • Identify growth opportunities and implement strategies to expand service revenue and profitability.
  • Ensure that all medical devices are properly maintained, calibrated, and serviced to meet stringent regulatory standards and performance expectations.
  • Support healthcare providers by ensuring the reliability, safety, and optimal performance of our devices throughout their lifecycle.
  • Provide prompt and effective troubleshooting and emergency field service support as required.
Required Skills and Qualifications

The following skills and qualifications are required:

  • Minimum 5 years of technical experience in the Medical Device or Biomedical Engineering industry.
  • At least 5 years of supervisory or leadership experience in a similar technical role.
  • Proven ability to lead cross-functional teams and engage with stakeholders at all levels.
  • Strong critical thinking and problem-solving skills.
Benefits

This role offers a range of benefits, including:

  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Competitive salary and benefits package.

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