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Field Coach

2 months ago

Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

Job Title: Field Trainer

**Job Summary:**

As a Field Trainer with THE SUPREME HR ADVISORY PTE. LTD., you will play a crucial role in executing field coaching sessions to improve business performance, build a high-performance team, elevate customer service, and ensure good product quality. You will regularly assess the effectiveness of training programs through feedback, reporting, and evaluation. Your strategic follow-up coaching will ensure successful implementation of training initiatives, equipping crew members with the necessary skills to meet the restaurant's KPIs and ensure consistency in customer experience and product quality.

**Key Responsibilities:**

* Deliver training to Service and Kitchen crew aligned with business objectives and training priorities.
* Conduct induction sessions and specific training to foster employee growth and development.
* Contribute to training projects by identifying training needs, conducting evaluations, updating programs, and creating action plans for training and coaching.
* Actively observe crew members and managers in the field, providing feedback on performance and identifying future training needs.
* Ensure that all team members, including managers, consistently follow Standard Operating Procedures (SOPs) to maintain high operational standards.
* Conduct training for new products and ensure consistency in the delivery and quality of the product.
* Collaborate with management to ensure that training objectives align with business goals, driving continuous improvement.
* Provide hands-on coaching to upskill staff and reinforce best practices, ensuring that the restaurant's KPIs are met.
* Perform additional duties as assigned by management

**Requirements:**

* Minimum 2 years of experience as a Field Trainer, ideally in the F&B industry.
* With Training cert is preferably.
* Proficiency in Microsoft Office applications.
* Strong ability to coach and mentor not only crew members but also managers to ensure leadership and operational consistency.
* Ability to identify gaps in knowledge or performance and implement effective training solutions.
* Experience in driving continuous improvement through the reinforcement of SOPs and best practices across all levels of staff.
* Strong ability to deliver engaging training programs, capture learner attention, and help employees develop necessary skills for their roles through clear instruction, information, and practice.
* The ability to inspire, lead, and grow people.
* Willingness to work weekends and evening shifts if required.