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Front Desk Customer Service Associate

2 weeks ago

Singapore beBeeCustomerService Full time $2,500 - $2,900

Job Title: Front Desk Customer Service Associate - Pet Shop and Grooming Centre

Location: River Valley and Punggol (rotation between outlets)

Job Type: Full-time

Industry: Pet Care and Services

Job Description:

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Customer Service Associate at our pet shop and grooming centre.

The ideal candidate will have prior experience in pet care or veterinary clinics, possess excellent communication skills, and be able to work effectively in a fast-paced environment.

Responsibilities:

  • Provide exceptional customer service by greeting and welcoming guests, answering calls, and directing inquiries as needed.
  • Select and recommend grooming packages to customers based on their pets' needs.
  • Ensure all grooming appointments are properly scheduled and communicated to customers.
  • Maintain a clean and safe working environment, adhering to health and safety standards.
  • Resolve customer complaints and concerns in a professional and timely manner.
  • Assist the Groomer Team with day-to-day operations, including selling retail products and packages.
  • Handle and care for dogs and cats, ensuring their comfort and well-being.

Required Skills and Qualifications:

  • Previous experience in pet care or veterinary clinics.
  • Basic grooming skills and knowledge of pet behavior.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong problem-solving and conflict resolution skills.

Benefits:

  • Competitive salary ranging from $2500 to $2900 per month.
  • Additional benefits, including AWS and bonus incentives.

Other Information:

  • Rotation between River Valley and Punggol outlets.
  • 5 days of work, Wednesday to Sunday, with 2 days off and public holidays observed.