LEGO Brand Ambassador

5 days ago

Singapur, Singapore The LEGO Group Full time
About the Role

The LEGO Group is seeking a highly skilled and motivated Customer Service Representative to join our Consumer and Shopper Engagement Team in Singapore. As a key member of our team, you will be responsible for providing exceptional customer service to our clients in Japan, responding to their inquiries and resolving issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries in Business level Japanese and English, both spoken and written.
  • Connect with customers in a fun and engaging way to build stronger and longer-lasting relationships with them.
  • Assess and solve brick-based problems quickly and confidently using the latest CRM tools.
  • Cover a variety of shifts and weekends to ensure we offer best-in-class service.
  • Represent the LEGO brand through our unique tone of voice.
  • Prioritize and multitask to meet our customers' expectations.
Requirements
  • Previous experience working in a customer-facing role is a plus.
  • Proficiency using a computer, ability to quickly learn how to use different software.
  • Excellent people skills and emotional intelligence.
  • Attention to detail and ability to multitask and to prioritize.
  • Resilient mindset and ability to work in a fast-paced environment.
  • Highly proficient in both written and verbal in Business level Japanese and English to communicate effectively with our consumers in the Japan market.
What's in it for you?
  • Family Care Leave – We offer enhanced paid leave options for those important times.
  • Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
  • Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
  • Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
  • Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
  • Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

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