High-Value Client Relationship Expert
1 week ago
This role is comprised of strategic account management, client education and deep expertise of trading and application workflows. You will lead a portfolio of high-value clients, with responsibilities for successful adoption, retention and expansion of our data solutions.
We are looking for a highly motivated and hard-working professional to join our team. You will serve as a trusted advisor to clients, helping them use our products to navigate the financial markets, meeting regulatory requirements and drive business growth.Role Responsibilities:
- Develop and execute customer success strategies for key accounts within the ASEAN region;
- Own customer health, adoption metrics, renewals and execution of customer success plans;
- Deliver engaging customized product demos based on user workflow and their requirements;
- Partner with sales leadership to provide insights on customer health with a focus on adoption, expansion opportunities and renewals;
- Provide insights to Market Development, Customer Operations and Customer Proposition on customer experience and industry trends to drive business strategy;
- Proactively engage and build deep relationships with key customer stakeholders to advise engagement strategy and build advocates;
- Participate in industry events alongside the team to champion networking, brand presence, and stay up-to-date on industry trends;
- Contribute to overall vision and strategy of the Customer Success Management Group;
- Develop innovative ways of engaging and contributing to customers' businesses through our products and services.
- Experience in client-facing roles such as relationship management;
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