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Food Service Operations Specialist

2 weeks ago

Singapore beBeeOperations Full time $90,000 - $120,000
Operations Management Role

The role involves overseeing daily food service operations, ensuring high standards of food quality, customer satisfaction, and staff management.

Key responsibilities include:

  • Managing day-to-day food services, including catering, restaurants, and events.
  • Coordinating between kitchen, service, and logistics teams to ensure smooth operations.
  • Monitoring food quality, presentation, and service standards to meet customer expectations.
  • Developing and implementing Standard Operating Procedures (SOPs) for efficiency and consistency.

Additional responsibilities include:

  • Recruiting, training, and supervising staff across all departments.
  • Conducting performance reviews, providing coaching, and motivating staff.
  • Preparing staff rosters and ensuring adequate manpower for operations.
  • Fostering a positive and professional workplace culture.

Financial management is also crucial in this role:

  • Managing budgets, food costs, and operational expenses.
  • Tracking sales performance, preparing reports, and recommending improvements.
  • Negotiating with suppliers to ensure cost efficiency and quality sourcing.
  • Monitoring inventory levels and controlling wastage.

A strong focus on customer service and client relations is also necessary:

  • Ensuring excellent customer service delivery at all times.
  • Handling customer feedback, complaints, and special requests effectively.
  • Building strong client relationships to support repeat business and referrals.

Compliance and safety are also top priorities:

  • Ensuring adherence to food safety, hygiene, and regulatory standards.
  • Conducting regular audits of food preparation, storage, and service areas.
  • Implementing health and safety procedures in compliance with regulations.
Requirements & Skills

To be successful in this role, you will need:

  • Proven experience as an Operations Manager or similar role in food services, catering, or hospitality.
  • Strong leadership, organizational, and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Ability to manage multiple outlets/events and work under pressure.
  • Strong financial acumen with experience in budgeting and cost control.
  • Knowledge of food safety, hygiene, and regulatory compliance.
Qualifications

Candidates should hold:

  • Diploma/Degree in Hospitality Management, Business Administration, Culinary Arts, or related field.
  • Minimum 5–8 years of relevant experience, with at least 3 years in a managerial role.
  • Valid Food Hygiene Certification required.
Working Conditions

This role requires:

  • Fast-paced, dynamic environment.
  • Rotating shifts, weekends, and public holidays as required.
  • Travel between outlets and event sites as needed.